Social media is the perfect gateway for your company to directly interact with your customers. Facebook, Instagram, Twitter, and other social media channels allow customers to give feedback to business owners, whether good or bad. While positive comments are obviously preferred, unfortunately, there will be negative comments, too. Regardless of the comment type, you should always respond. However, there are a few conditions to consider before addressing any negative comments.
What is the best way to address negative social media comments? An important fact to remember is that not only will the negative commenter see your response, but other customers will, as well. It’s best to stay cool, calm, and collected and respond in a timely fashion. Moderating these negative comments may be trying, but have no fear, for this infographic is here to help guide you through managing negative comments on social media.