Once upon a time, businesses were not just a click away from billions of people to provide such an accessible customer relationship management experience. Now, with social media, businesses can be immediately connected to their patrons or unhappy customers. Online users can connect with their favorite brands and continue to show support via social media. On the other hand, when an issue arises or a bad experience takes place with a business or service, unsatisfied customers are sure to take to social media to make sure they let the whole (social media) world know. Companies can’t get away with poor experiences or products these days without hearing about it. By opening these lines of communication between businesses and consumers, social media has changed and is continuing to transform CRM. Here’s how: [Read more…]
Instagram is an online social media service that allows its users to share photos and videos with their social networks. It integrates seamlessly with other social media websites, such as Facebook or Twitter. In fact, Instagram has surpassed those networks in terms of sharing. In a study of 2,500 brand posts, Instagram had 58x the engagement per follower than Facebook and 120x more per follower than Twitter. [Read more…]
The power of visual content marketing has been exponential. Many of us did not realize how impactful pictures and images would be against content full of verbiage. If you don’t realize how important it has been, just think about what the popular web apps have been in the past year: Instagram, Pinterest, SnapChat, Vine…all focused on images. See what the trends have been and what the predictions are for the future in this infographic. What do you think, will visual content still be king? [Read more…]
Google+ is more than a social media platform; it can also be a useful tool in increasing your search rankings. The first link posted onto a Google+ page provides link equity to the website that is being shared. This is called a DoFollow link. DoFollow links make up a key portion of SEO rankings and they work with PageRank, link context, and others to decide your rank under certain keywords. By taking advantage of these links you can boost your SEO rankings. [Read more…]
Recently, the fastest growing demographic on social media is adults aged 55 to 64. Since 2012, their Twitter presence has grown 79% and their Facebook and Google+ presences are growing rapidly as well. Although they are still a small group, they can be an integral part of a social media marketing plan as Baby Boomers have 70% of all US disposable income and are looking to spend it. [Read more…]
Social media is an integral part of marketing for small and large businesses, but sometimes it can be confusing. Different channels can be used for different reasons and purposes- but if you don’t understand each social outlet it can be challenging to create the most effective marketing plan for your business. Check out the Navigating Social Media guide below to help familiarize yourself with the different social media channels and learn the best way to utilize them! [Read more…]
Social media is always evolving and it is important to look forward as the year comes to a close. Businesses will need to reevaluate their strategies and look to the new trends that are emerging to keep up with consumers.
2014 is going to be an important year for social media and the following trends will be needed to take into consideration when planning your overall strategy.
On November 12, Twitter announced the new custom timeline on Tweetdeck. This feature will allow users to organize tweets into groups that create a timeline based off of the topic. Twitter believes that this will help tweeters customize their experience on the site. The timelines can be shared on Twitter, blogs, and other platforms. [Read more…]
Twitter has become an invaluable tool in marketing, for big and small businesses alike. While social media for personal purposes seems relatively simple, there are different strategies for small businesses to use. Check out the interactive flowchart below to help you get a grasp on how to benefit from this social media channel with the small business guide to Twitter. This guide can help you with a range of questions you may have about Twitter and your business, from simple to complex! [Read more…]
LinkedIn has recently released the use of mentions in status updates. Starting in April, the LinkedIn Mentions option has allowed users to link to another user, a feature very similar to that of Twitter or Facebook. Once the status is posted, the mentioned user gets a notification. Currently, this is only available for personal updates. [Read more…]
Hashtags have been widely used on many social platforms as they allow users to join conversations on a particular topic. In May, Google+ was the latest social media player to introduce hashtags. Recently, Google has announced that their search engine will feature these hashtags, meaning users will be able to search for hashtags shared on multiple social platforms.
Facebook Graph Search is a feature that can be used as a great marketing tool for any company using Facebook to promote themselves. Through Graph Search, businesses can learn more about their Facebook fans than ever before. Focused searches reveal results that are more accurate than ever, giving businesses previously untapped insight.
Salesforce.com is a cloud computing and social enterprise software service provider that aids companies in customer relationship management (CRM). This software has created a wave of functionality for sales and marketing professional across the country. Salesforce was created because many large companies were in need of integrative, custom CRM software to manage their business information within days or weeks.
Following suit from social media sites such as Twitter and Instagram, Facebook has launched support for clickable hashtags. Get ready to see a lot more of the # symbol in your newsfeed, because this social networking site is about to start using the widely popular hashtag.
When browsing through Pinterest, have you ever found something you just had to buy? Or perhaps you find a recipe you’re just dying to make. However, when you click though, often times your product or recipe of interest leads to a dead link, with zero product information on how to make it or where to buy it. Well, those days of frustration are over.
In our ever technologically advancing world, Google Local reviews are gaining importance in a variety of ways. For the younger generations, and those tech savvy older folks, online reviews are almost as trusted as word of mouth.
Twitter can be a great asset for businesses. If used properly, it can be a very beneficial tool for marketing, customer service, communication and sales. Whether your twitter is for personal or business use, this ultimate guide to best Twitter practices will give you the information you need to get the most out of Twitter.
Facebook is one of the smartest platforms a company can use to increase their awareness. However, Facebook can also backfire on a business if it isn’t being used efficiently. Here are ten surefire ways to misuse Facebook and lose your followers.
Since its inception, Pinterest has more than proved itself as an effective marketing tool for businesses. Recently, Pinterest revamped its website. Certain features have been added, improving the site’s navigability and overall appearance, while other features have been discontinued. With proper understanding, the new and improved Pinterest will be an even more beneficial tool for businesses to market with.
It seems like everywhere you look nowadays there are #hashtags coming at us in every direction. The concept that was started on Twitter, has grown into a social media phenomenon, showing up everywhere from social media outlets to corporate advertising. While hashtags can be very beneficial to its users, many of us are completely unaware of how to use them and why they were created. Hashtags have gained a recently popularity among social media users, so here is a quick guide on how to properly use a hashtag.
Being a community manager isn’t just about Tweeting, Pinning, and Facebooking all day long. It takes determination, passion, and an incredible amount of skill. Community managers wear many hats, and their workday certainly doesn’t end in time for happy hour. If you’re considering a career in community management, make sure you have the following qualities in the bag:
Is Pheed the new Twitter? This was the question on all of our minds in November 2012 when the new app was introduced into the social media sphere. Shockingly enough, Pheed is now the number one social media app in Apple’s App Store and giving apps like Facebook and Twitter a run for their money.
This past Sunday, Hollywood’s greatest gathered at the Dolby Theater in downtown Los Angeles to celebrate the highly anticipated 85th Academy Awards. While the industry’s finest enjoyed the show, viewers from around the world came together on social media sites such as Twitter and Instagram to catch up on their favorite celebrities, as well as to join the global conversation.
Musician and celebrities from all industries gathered in Hollywood this past Sunday to celebrate the 55th annual Grammy awards. While awards were given to the top musicians chosen by expert panelists, another group of winners was being crowned in the social media sphere.
The Super Bowl has always drawn a considerable amount of media attention and hype, but for an event centered on football, the night was stolen by surprise power outages, interesting ads, and a jaw-dropping performance by Beyoncé.
Fancy is a new social network that is similar to the rapidly growing Pinterest. It relatively new, and is only a fraction of the size of Pinterest, which in itself is not too old either. Pinterest is a social gathering site where users post pictures of their favorite merchandise. These pictures lead to comments by other viewers, and work their way up the image laden pages of Pinterest. The more they are liked by other users, the more quickly they move up the site.
Just about anything goes, so it has become a hip spot for “fanciers” to show off moods and expressions through things that they enjoy. Currently, 60% of the users on Fancy are men. Interesting, huh?
Staying in touch with others doesn’t always mean making a phone call, or seeing people face to face. There are thousands of apps that can be easily downloaded on your iPhone or Android that allow you to shape your thoughts, frustrations, praises and ideas, or whatever else comes to mind the second you think it. You don’t always have access to a computer the moment you want to express a thought, and social media apps come in handy when you’re on the go! Luckily there is no shortage of apps, but how do you know what to look for in a great app? What sets one app apart from the other? The following are some of the top social networking apps of 2012 that drove users, traffic and engagement in astonishing ways.